Adventures in Other Site Support
Aug. 12th, 2008 08:47 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
av8rmikeI'm sending an e-mail to Amazon.com's Customer Service, because their links to Advanced Search->Classical Music appear to be broken. At least, they direct to a page with the global header and footers, but no search options. I'm interested to compare this process with LiveJournal's support, of which I am an active member (for those who may not have known).
Finding the Help->Customer Service link is easy enough. You have the option of e-mail or phone(!) support or a few Express Customer Service options. To submit an e-mail, you have to supply an issue category, just like you do here. However, the system will not allow you to send a message without an order number, even if your category is "Other Questions and Comments". There does not appear to be any other way to submit a message that is not order-related (which makes sense for the largest e-commerce site in the world).
Unlike the occasional Support request here, however, I am resisting the temptation to tell them how useless their music search is, or to request satisfaction as a paid customer.
Finding the Help->Customer Service link is easy enough. You have the option of e-mail or phone(!) support or a few Express Customer Service options. To submit an e-mail, you have to supply an issue category, just like you do here. However, the system will not allow you to send a message without an order number, even if your category is "Other Questions and Comments". There does not appear to be any other way to submit a message that is not order-related (which makes sense for the largest e-commerce site in the world).
Unlike the occasional Support request here, however, I am resisting the temptation to tell them how useless their music search is, or to request satisfaction as a paid customer.
